Cisco Managed Infrastructure Services Managed network, security and data infrastructure as an ongoing service
We take over the operation of Cisco infrastructure — networking, security technologies, storage networking and optical transport. Round-the-clock monitoring, severity-based response commitments, and one person accountable for the service.
We are a Cisco Partner with a certified engineering team. We do not only deploy Cisco technology on a project basis — we operate it long term as a managed service, including in environments with continuous availability requirements and strict security constraints.
LAN and WAN environments — availability, performance, configuration changes, network development.
Firewalls and network access control, including Cisco Secure Firewall and Cisco ISE. Event evaluation, patch and vulnerability management.
SAN environments on the Cisco MDS platform — availability, performance, capacity planning, recovery from failure.
DWDM networks on the Cisco NCS 2000 platform — inter-site circuits, path redundancy and protection testing.
We handle incidents whether detected by monitoring or reported by the customer. Telephone reporting is available at all times.
Critical incidents are worked continuously until resolved, with terms agreed per environment criticality.
A single point of contact, not an anonymous service desk.
No planned change proceeds without approval, impact analysis and a configuration backup taken beforehand.
Two independent levels of visibility alongside the customer's monitoring, with diagnostics collected automatically for critical incidents.
Infrastructure state, incidents and attainment of agreed service levels.
Evaluation, capacity trends, plan for the period ahead.
For recurring and critical incidents.
Kept in sync with the real state of the infrastructure.
Initial assessment of the infrastructure, proposed service scope and SLA terms, then onboarding and service transition.
